First of all let's look at what customer service is all about.
If you go into a shop and talk to anyone who works there you expect to be treated with respect Peyton Manning Colts Jersey , not sold to and to have en enjoyable experience.
Often that isn't the case, in fact we're often not spoken to at all, or we're asked the silly question, 'can I help you', which virtually everyone knee-jerks an answer to with, 'no thanks Khari Willis Youth Jersey , I'm just looking'.
We want help, but funnily enough we don't want to admit it. We need an education on what it is we're buying so we can be confident with out buying decision, but we don't like to admit we're dumb or don't know anything to the sales assistant. So we have a dilemma!
Then if we do find someone who we feel wants to help us, then often we don't relate to them as a person and so we don't have a good emotional experience.
A good emotional experience is what great customer service is all about. Poor or satisfactory service is where you get an average experience that doesn't make you 'feel' better than you did before you went to the store.
The difference between satisfactory and poor service is the difference between the emotions experienced in the buying process.
Let's face it. There are two types of service we experience that we will tell people about PRO-ACTIVELY.
Very bad service, or outstanding service! Typically we have forgotten about the business and persona we have just bought from in about 5 seconds after leaving. Do you think that is conducive to getting a customer to give you lots of referrals?
It all comes down to making your customer feel better than they did before they purchased from you. So customer service...a major part of really this...
Emotional Upliftment!
What sort of emotions do you want to help your customers to experience?
Confidence, happiness Bobby Okereke Youth Jersey , friendship, joy, removal of fear, reduction of apprehension, or a combination of any of these.
Now let's look at how you can have you customers experience any of these emotions.
First of all we need to understand a couple of proven principles. The first one is that 80% of the population has a fear of sales people. They don't trust them, they don't really like them and they are worried about being ripped off by one of them.
Why do I say this? Because I have asked hundreds of sales people in sales training seminars that I conduct what their beliefs about sales people are. And 80% of sales people believe sales people are liars Parris Campbell Youth Jersey , rip off merchants, just want you money, talk to much etc. etc. It may seem had to believe, but ask yourself the same question, what do you believe about sales people and see what your own answers are!
So if we as customers believe this about sales people, we're already on the defensive before the sales person opens their mouth. That's often why we tell them Ben Banogu Youth Jersey , 'we're right, we're just looking'. It's better than saying, 'we don't know anything about the product we'd like to buy but we have the money to buy it and I am sure you will help us to make an informed decision today to buy'.
So to be effective in customer service we must understand people have a basic fear and distrust of sales people, and they think any person who talks to them from any business they want to buy from has sales people. Can you see the Dilemma?
So here's what you need to do to develop outstanding customer service, in the customer's eyes...
Stop being anything like a typical 'sales person'!
Don't say things to customers every other sales person says, instead of saying Rock Ya-Sin Youth Jersey , 'hi can I help you', why not say, 'hi have you been into our store before?'
You'll be starting off on the right foot and it will sound like you genuinely want to help them!
Then ask questions and keep asking questions, because what do 'sales people' do? They "tell" people what to think and give their "opinion". How much do you think the opinion matters of someone you already think is a liar?
That my friend is the secret to sales, don't be a sales person! Be anything but a "sales person". Be the opposite to everything a typical sales person is, as defined by a customer and your sales and customer service will increase dramatically Malik Hooker Youth Jersey , and of course so will your profits!
Special Report: What Do IQ Tests and the SAT Measure, and Where Does EQ Fit In? Self Help Articles | January 8, 2004 I was telling a ... the other day about ... score on the SAT. ?Oh,? he said, waving his hand in ... ?THAT thing. It doesn?t measure a THING.? Let?s set the record state. What he mea
I was telling a therapist the other day about someone?s score on the SAT. ?Oh,? he said Darius Leonard Youth Jersey , waving his hand in dismissal, ?THAT thing. It doesn?t measure a THING.?
Let?s set the record state. What he meant was ? (1) It doesn?t measure anything he cared about, or (2) It doesn?t measure anything that need slow the person down. But it definitely measures SOMETHING, and if you?re the HR person reviewing test scores, or the coach reviewing assessments, or the taker looking at your own results Andrew Luck Youth Jersey , or the college admission officer, it?s important to know what a test or assessment DOES measure.
The SAT ? Scholastic Aptitude Test ? measures aptitude for college work and SAT scores have been shown to correlate with success as a college freshman (only). It consists of tests in Verbal Ability and Mathematical Reasoning.
To refresh your memory, go here http:www.the-big-test estsindex.htm - and take some of the sample tests. What?s your first reaction? For me, the Sentence Completions are fun. Then I came to Critical Reading Questions and suddenly felt a need to make a sandwich. Then came the ?if one train leaves the station at 4 p.m. heading east at 5 mph?? and preparing a 6-course meal seemed more imperative.
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