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Your Web Site's Objective Marketing Articles | May 8 Valtteri Filppula Red Wings Jersey , 2002
Based on the ... ... plan book "How Much for Just the ... you know your Web site's ... With an ... to help overcome your main ... you can work smarter, not hard


Based on the strategic marketing plan book "How Much for Just the Spider?"

Do you know your Web site's objective? With an objective to help overcome your main challenges, you can work smarter, not harder. Through this second article in the four part Web Site Marketing Plan series, learn how you can consider business building models and customer stages when setting objectives.

Think of a Web site objective as the "big picture". In general terms, the objective answers the question "How can I use the site to overcome my business's main Internet related challenge?" or "What is the purpose of my site?".

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Customer Stages: Awareness, Interest Madison Bowey Red Wings Jersey , Trial, Repeat
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When setting your objective, it may help to think in terms of awareness, interest, trial, and repeat. These concepts are often used in marketing to explain the stages a new customer (or site visitor, in this case) goes through on the path to becoming loyal to your business. The potential visitor must first become *aware* of your site. Once aware Andreas Athanasiou Red Wings Jersey , you must spark an *interest* with the potential visitor, motivating herhim to *trial* - responding to a call to action on your site. After (s)he visits your site, that person becomes *loyal* by revisiting in the future.

You may be able to most effectively build your business by focusing on one or two of awareness, interest, trial, or repeat visits, then changing your focus over time. If your site is brand new or known to very few people Jonathan Ericsson Red Wings Jersey , for example, your plan is likely to concentrate on ways to increase awareness and interest. A focus on interest and trial may be in order, however, if you get an above-average number of "window shoppers" - visitors who never purchase (or do not respond to some other call to action). Alternately, for example, if you sell multiple products or a product that needs replenishing, focus on repeat purchases may be more effective.

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Business Building Models
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Direct Revenuee-Commerce

Some of the most known Web site objectives relate to e- commerce or other types of direct revenue from the site. That is Darren Helm Red Wings Jersey , the objective is to establish a direct source of revenue from either orders or advertising space. There are different e-commerce options, or models, to consider if your site objective is direct revenue. To learn about your options, go to http:www.bpubsInternet_and_E-Commerce and explore articles in the "Strategies and Models" section.

There are other valuable ways, beyond direct revenue, a Web site can enhance your business:

Build Brand Image

A long-term objective for your site could be to improve sales by building an image for your product, brand Luke Glendening Red Wings Jersey , andor company. Increasingly, this is an explicit goal for large companies with ample budgets. Small-budget companies can follow suit on a more affordable scale by building an image during the natural course of marketing. You can do this by consistently presenting similar design elements and "personality" at each point of contact with the world - whether that contact be virtual or physical.

Enhance Customer Service

Your site can increase revenue indirectly by improving customer service. When customers are more satisfied, they tend to spread the word about your products as well as buy more often themselves. Another way your site can indirectly increase sales through enhanced customer service is by supporting sales through other channels. Customers often do product research on a Web site then later place orders via catalogue, telephone, sales representatives, a physical retail store, mail Henrik Zetterberg Red Wings Jersey , andor fax. In all of these cases, a Web site indirectly contributes to building the business.

Lower Operating Costs

A Web site can help your business by lowering costs. Automated customer service functions - Web-based FAQ, order status reports, product specifications, etc. - can lower the number of customer service calls, reducing customer service labor costs.

A Web presence can also lower operating costs by streamlining communication with your business partners. Business-to-business companies can create secure Web space to communicate and collaborate with customers. It is even possible to have individual, private sites for major clients. A central "meeting place" that archives communications and other customer-specific information can cut down on administrative costs related to "phone tag" Anthony Mantha Red Wings Jersey , inquiries, andor the need to consciously keep all players "in the loop". On the supply side, you could reduce costly business disruptions by giving key vendors Web-based access to your inventory or other real-time information.

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Setting Your Objective
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While there are different approaches to setting objectives, my preference is to develop a single objective for a site, which may encompass more than one approach to business building. In the plan, I include separate strategies and tactics to address each approach. I also like to include, in the objective Jimmy Howard Red Wings Jersey , both the customer stage(s) and business building model(s) I will focus on in the plan. This way, it is more apparent which strategies are appropriate.

Another approach is to address the customer stages separately from your objective in a summary or write-up. With either approach, you should view your plan as evolving over time. As the business environment and situation change, your focus should change as well. Once you get past the launch stage of a new site, for example, you are in a better position to evaluate site traffi